What Fruit Goes In Your Baskets ?

To keep our fruit baskets to Fabulous Baskets' exacting requirements, we go to market on a regular basis. We pick the best and freshest fruit available, from the most reputable sellers. We pick from an assortment of seasonal fruits in order to make fruit baskets available year round.

Are There Any Ordering Restrictions?
During the year, we request a minimum of 48 hours notice.

During the month of December, we close production of our other baskets down on 2 consecutive Sundays and design our Fruit Baskets, ready for delivery the next 2 days (Monday or Tuesday).We order the fruit on Wednesdays, and therefore request orders to be in hand 5 days before delivery.

Can We Ship Fruit ?
There are 2 choices for shipping fruit.

First we can ship our regular Fruit Baskets if we air ship them next-day or 2-day. We send the fruit just short of "ripe" so that it arrives in peak condition.

We also can arrange to send citrus boxes during season.

Kosher

Can Fabulous Baskets Accommodate Kosher Requests ?
Fabulous Baskets can always accommodate Kosher Baskets for our Jewish Friends. However, with more of a "heads up" we can tailor the basket more to your wishes or accommodate larger groups of people.

What does Kosher Mean ?
Food & beverage items are deemed kosher when the manufacturer conforms to rabbinical/Jewish food handling and ingredients laws. When the rabbi asserts that all is in compliance, he allows the manufacturer to put a Kosher symbol on the packaging. There are several "degrees" and corresponding kosher symbols.

Kosher food laws are a little complicated.

Some items are naturally "kosher"(eg fruit, coffee).
Some items can never be considered Kosher (ham products, seafood products, any food with gelatin in it).

Some items are "kosher" but if combined in the same container as non-kosher foods, are then no longer considered "kosher. This means that a basket can not be "partially" kosher.
Some combinations of kosher foods can not be put in the same container and keep its "kosher status" (eg milk products with meat products)

When is it appropriate to send Kosher Baskets ?
Orthodox, some Conservative and some Reform Jewish families only allow Kosher products in their homes. Kosher products are also becoming increasingly popular with people of the Muslim and Seventh Day Adventists faith. Some people have the perception of a higher standard and quality for Kosher products, and also like to give and receive them.

Do I Have To Send Kosher Baskets To All Jewish People ?
As in every religion, there are some followers who are more traditional and follow the kosher laws in the strictest of sense. Others, probably the majority, do no follow kosher laws, or follow the laws in a more relaxed fashion. It is possible that this latter group, though Jewish, would prefer one of the baskets from our regular lineup.

Can I Send One Of The "Holiday" Baskets to Someone Who Does Not Keep Kosher?
Yes of course ! However, you might prefer to use "Jewish Colors" or to add something specific that denotes their own Holiday (Chanukah, Passover, Rosh Hashanah).

What do you mean by Jewish Colors?
Traditionally, we used royal blue and white (the Israeli Flag) ribbons, tissues, etc.

The artistic industry has expanded this to include all shades of blue and purple, with white, gold and/or silver.

When ordering baskets for one of the Jewish Holidays, please specify if the basket needs to be kosher or if using regular products decorated with Jewish colors is acceptable.

Is there anything else that is unusual about kosher laws?
The Jewish holiday, Passover, has a completely different set of kosher laws than the rest of the year. Primarily, food products that use "leavening" are not allowed. At this time of year, Kosher symbols by themselves are not acceptable. The products must say "Kosher for Passover". As before, if one product in a container does not say "Kosher for Passover" the whole container-full of products is now deemed not kosher.

Wine/Champagne

When is Champagne or wine an appropriate choice ?

Wine and Champagne are such an integral part of our product line. They pair perfectly with just about anything. Wonderful with Chocolates. Wonderful with Fruits. Wonderful with savories.

It is a perfect way to tell someone Congratulations ! Celebrate ! You're Sophisticated!
Perfect for Romance! Perfect for Health ! Perfect for Picnics and Relaxing. In short, there is almost never a wrong time to indulge.

It's no wonder that wine and champagne are the single most requested items to add into our basket. So important that we have designed special baskets just around the wine or champagne.

Do I have to order specific baskets ?

As mentioned, we have designed several exclusive and "Fabulous" baskets around our wonderful Wines and Champagnes. These designs are a wonderful place for you to start your selections. If you have something else in mind, we will be happy to add a bottle of your choice to almost any of our other designs or to work with you to custom design your own wine basket.

What is the quality of your wine ?

We have an extensive line of premium imported and domestic champagnes, wines, and beers. We are as exacting about our wine standards as with our gourmet line. Our resident wine expert is a "wine" snob who goes to different wine tastings every month. He will not buy a wine or champagne that is not, as they say in wine lingo, "imminently drinkable" with "good" verging on "great" ratings, no matter what the price point. In fact, over the years, some of our wine collecting clients have come to us for our advice whenever they need a great bottle. In all our years of operation, we have never had a complaint on the quality of our wine selections. Only raves. We do the hard work, so that you don't need to.

My friend is a wine collector, do you have more expensive wines ?

Our line of wines start at $15/bottle and run up to over $100. Our champagnes start at $25 and can run over $300/bottle. A true wine connoisseur (and we have several collectors amongst our clients) will enjoy a wonderfully rated $15 bottle almost as much as the $300 bottle. How much you spend, depends on what you want to say and how much you want to impress, rather than his/her discerning palette.

Is there ever a time that is not appropriate to send Wine or Champagne ?

We highly discourage you from sending any alcoholic beverages to a hospital. Alcohol interferes with several of the medications used in the hospital and may mask some symptoms.

We also discourage you from sending alcohol to a new mother that you know will be breast feeding. (However, we are sure dad will thoroughly appreciate it.)

It is also not customary to send alcohol to a funeral.

And as always, in accordance with all state and federal laws, we will not send alcohol to anyone who is underage.

Baby Products

Do we have Baby Baskets ?

Do we have Baby Baskets ? Boy do we ever ! It is probably our favorite thing to design. Everyone of our designers fight over the right to make baby baskets. This is a good thing, because we get a lot of requests for one of our famous baby baskets. This line of gift baskets represents about 30 % of our daily sales. You will find over 30 different designs/gifts on the web, to choose from.

Why are your Baby Baskets so special ?

Where do we begin ? Every baby basket starts with a container.

We take special pride in the containers we choose. Almost each one has an alternate "baby" use after Mom disassembles it. We know we are doing something right when we see so many other basket companies baskets blatantly trying to copy our designs. We spend a lot of time looking for a nice balance of quality baby gifts to arrange in the container.

And then there is the "finish". No-one finishes a basket like Fabulous Baskets. When you see it, you'll understand why we are so proud. Every scissor stroke, every extra ribbon, every carefully placed product, is well thought out to earn a "wow" effect. And our drivers tell us we get that "Wow !!!!" response almost each and every time. Our creations are truly that, a work of art .

What goes into your Baby Baskets ?

Each and every baby basket is different in some way.

We change our inventory on a weekly basis, keeping our look as "fresh" as possible.
Sometimes, baby gift demands, outstrips our ordering, and we are out of items from one of our several manufacturers. Sometimes they discontinue an item or go out of business. Sometimes baby gift manufacturers raise their prices to a level that Fabulous Baskets no longer deems competitive. Sometimes we simply find a better source.

On the whole, our design team likes to choose from a mix of clothing, bath items, toys, bottles, bibs, stuffed animals and much more. It's all about the baby.

Am I limited to sending baby items for newborns ?

Absolutely not... We can send one really nice gift, or flowers or plants or gourmet combinations. We can also add in Champagne and/or Chocolate Cigars for dad, spa items or chocolates/gourmet for Mom and/or a toy for big brother or sister.

Some of our standard items are also chosen with the thought that the baby will either "grow into it" or it will be a treasured keepsake for a long time.

For those of you who receive one of our baskets, if your baby bonds strongly with an item (usually a stuffed animal) we highly recommend you try to purchase a second one in reserve "just in case". We can't tell you how often some one calls in tears because their 3 year old just tore/lost their "security blanket" stuffed animal from when we sent a basket 3 years prior - and now they can't replace it !

Any restrictions on Baby Baskets ?

There are no restrictions on the baskets themselves. However, it is important to note 4 points when ordering:

There is a growing trend on the part of hospitals to refuse latex balloon deliveries due to the wide spread latex allergy of nurses and patients. Fabulous Baskets has elected to leave off all latex balloons from our baskets going to hospitals.

Several Hospitals will not allow deliveries to patients until they are assigned a room. We will wait for a room number before attempting a delivery.

Insurance companies are increasingly shortening the time maternity patients are allowed to stay in the Hospital. When a basket is delivered to the Hospital and Mom and Baby have left, we incur a charge to return the basket to Fabulous Baskets and then another (3rd) charge to redeliver to a home address.

Some of our Baby Baskets are very large and can only be transported by larger cars and vans. We incur a surcharge for delivery of oversized baskets.

Bath Products

When is it appropriate to send a bath basket ?

Spa products are a wonderful alternative to send to your favorite female friend. It usually is a little more personal than sending a gourmet basket. It is also a choice that has grown more and more popular over the years.

With all the body and bath stores available, why would I buy from Fabulous Baskets?

Again, Fabulous Baskets is the leader of the pack for unique and gorgeous spa baskets. We have been so innovative, that spa salons and some of the high-end spa suppliers have come to us when they want to showcase their products in the best light. We take the same care in designing your basket and then making sure they are delivered in the same condition as when we completed them. We get the same "WOW" effect with each and every delivery.

What is in our bath baskets ?

Like our baby baskets, no two are the same. We choose from a variety of bath lotions, oils, salts, potpourri, loofahs, gloves, bath pillows, etc.. and other wonderful pampering items, showcased in our own wonderfully innovative fashion.

How expensive are your bath baskets ?

To make a full size "Fabulous" bath basket, we recommend starting the basket at $75.00 . Depending on the size, quality of products and type of container, we have sold bath baskets up to $500 !

We do have smaller basket items at a less expensive price, and during key holidays (Valentines' and Professional Assistants Day) we offer "specials" that are wonderful values.

Flowers

When is it appropriate to send flowers ?

Flowers are always a kind thought, for almost every occasion. The most popular times to order flowers are Valentines Day, Mothers Day and Professional Assistants Day. We send flowers for Birthdays, Sympathy and Get Well. We send Flowers for " I Love You" and "Just Because”. We send flowers for New Borns. We do centerpieces for Hostess gifts and for Office Parties. We send plants for Christmas greetings to clients.

And believe it or not women, the men seem to love receiving them as much as you do !

Are there any ordering restrictions ?

There are very few ordering restrictions for flowers and plants other than "seasonality". Flowers and Plant availability are subject to time of year.

We do not ship flowers. We use a wire service to send your orders out of town. Availability of flowers in other cities and states, may also vary.

What goes into a flower arrangement ?

What goes into an arrangement depends on:
? Price point you choose
? Type of arrangement you order
? Occasion for the arrangement
? Season it is ordered.

The type of arrangement you choose could be roses, tropical/exotic, spring bouquet, or classical. You could order by color, or by type (example, "white" or "tulips") or combination. You can order by occasion ( plant-housewarming, men; roses Anniversary; spring bouquet - birthday, female; wreaths-funerals; corsages-graduation; presentation bouquet events; centerpieces - office parties, weddings, etc).

Flowers can be in presentation bouquets, in vases or in baskets or wreaths. Typically, a variety of different types of foliage are added (eg, ivy, leather leaf, babies breath)

Plants can be purchased in their original pots, in decorative pots or in baskets. There are flowering plants, green plants, combination plant "gardens" and topiaries.

What is the price of your arrangements ?

Prices shown with each web selection are used as a guide. Pricing varies with season and availability. We will contact you by phone if the price has increased from the web quote. All pricing with a "starts at" price, means that the arrangements at a minimum are that price. You can always choose to spend more for a larger similar arrangement .

Do you have any other types of arrangements other than what is shown ?
The pictures that are shown are representational. There are many more arrangements available. We are also very happy to custom design something to fit your budget and tastes.

Anything else I should know about flowers ?

Flowers are somewhat more delicate than our gourmet baskets. They require care (water, pruning, etc) for optimum life. Different flowers and plants have different care instructions that should be followed closely.

Balloons

Does Fabulous Baskets Have Balloons?

We have in stock, latex and mylar balloons. Latex Balloons generally are colored, but not printed, though we do have a smaller selection of printed latex balloons. Mylar balloons generally have printing on them.

What is the difference in Latex and Mylar Balloons ?

Latex balloons are plastic balloons that generally last about 10- 12 hours when kept in perfect condition. As they lose helium, they get smaller and deflate towards the ground. They also have a tendency to pop if not kept in a cool enough place.

Mylar balloons are metallic balloons with colorful graphics and sayings. When filled with helium, and if kept under ideal conditions, they can stay inflated from 3 -14 days. Mylar balloons are a perfect and inexpensive way to theme a basket

Do you do Balloon Bouquets ?

Most days we can accommodate balloon bouquets. Balloon Bouquets require a driver that does little more than that delivery and have a car large enough to put in all the balloons. Our balloon bouquets are 10 latex balloons and 2 mylar balloons.

It is not unusual to add a stuffed animal, mug or gift.

Do you put balloons on all baskets ?

Three latex balloons automatically are attached to the majority of our full size baskets.

Is there any restrictions to ordering balloons ?

? Hospitals are increasingly worried about the increase of latex allergies both with their employees and with their patients. More and more hospitals are not allowing deliveries of latex balloons. Fabulous Baskets has decided to err on the side of caution, and has been leaving off latex balloons from baskets destined to the hospital. We can still deliver Mylar balloons ($3.50 each). Though we can put just one mylar balloon on a basket, it is not an ideal presentation. The basket looks better with at least 2 mylars.

? There are other times when we opt to leave off balloons (eg: sympathy baskets, Christmas baskets, Chanukah baskets).

? In addition, certain baskets look better without balloons (eg: small baskets, very large, elegant baskets)

? Baskets being shipped out of town do not have balloons attached. The balloons would probably not arrive intact, and if for some reason they do, the extra shipping expense is usually not worth it.

? We also leave balloons off baskets that are picked up by you and not delivered to the client until a few days later. We feel that flat balloons gives the impression of old product, which is not the case.

Can I Specify A Message When Ordering Online?

Yes! Just fill in your message in the Card Message box on the order form exactly as you want it to appear. Please remember to sign the card in a manner that the recipient will recognize. They may know 6 "Jims" and invariably call us to know which one sent the wonderful gift.

Pricing

Does The Quoted Price Include Delivery And Taxes ?

The quoted prices include all the products in the basket, the container, the message card, all the materials to make the basket, wrap it up, put on a bow and curlies, and where appropriate, 3 latex balloons. Delivery and taxes are calculated separately. Companies that include this in the quoted price, have already "backed out" the cost from the basket and usually send either a smaller or more generic quality basket than what you will receive from Fabulous Baskets.

What Does It Mean When There Is More Than One Price For A Gift Basket ?

Many of our gift baskets are available in different sizes. Depending on the value, size and number of items, we pick the correct sized basket for your order and price accordingly. We will note basket dimensions of finished gift baskets whenever possible.

What Does It Mean When It Says "Starts At" ?
When we denote "starts at", it means that in that particular container, the basket will look a little on the empty side if we attempt to make the basket for a lesser value. We can always add more and/or more expensive, better quality products, or in a larger version of the same container as you spend more money. If you don't find what you want in the price range that you are looking for, please consider calling us for other suggestions. After 14 years as a leader in the gift basket industry, we're pretty good with ideas !!

Does Fabulous Baskets Offer Discounts ?
There is an advantage to buying quality baskets from one of the largest Gift Baskets stores in the USA. The majority of our current accounts are large corporate accounts. This means that we can anticipate selling a larger volume of gift baskets at most. We can and do pass those savings on to our customers.

During high volume sales times, our baskets are even further discounted, especially with upgraded ribbon and containers. The customer ordering one basket receives this same savings as the customer who orders 1,000 baskets.

We also believe in saying what we mean, and selling what we say we are selling. We will not artificially inflate our prices just so that we can discount a basket at a later date. We will not call a $50 basket a $60 basket, just so that we can say we discounted it to you. That is not our style.

Having said all that (whew !) , we will be happy to quote you our best possible price on large custom orders (eg, conventions, etc.) When you call 1-888-BASKET9 (888-227-5389).

You will find companies that sell baskets for cheaper, or include free or discounted shipping and delivery. What you won’t find is equal value for your money. For the best value we can’t be beat !

You have much better things to do with your valuable time than to haggle over price and so do we.

Taxes

A 7 % sales tax charge is added to all orders of baskets and gifts shipped or delivered within the state of Florida unless we receive a faxed copy of your "Sales Tax Exemption" form.

All shipments outside of the state of Florida are exempt from sales tax charges.

Delivery

Can Fabulous Baskets Deliver Baskets ?

Delivery service is available to all our customers.

We hire drivers at the most advantageous rate that we can find while ensuring quality of service. In some (rare) cases, you may have access to a less expensive rate with your own courier service or opt to pick up your order. We are happy to accommodate your order whichever way you choose (our driver, your driver, or you pick up)

Please note: if you elect to pick up the basket yourself, or send your own driver/courier, all food baskets must be stored in air-conditioning, including when in transit. Even one minute in the heat can melt the chocolate, wilt the flowers or pop the balloons.

Delivery Coverage

Our delivery area is the whole tri-county South Florida area Dade, Broward & Palm Beach. We can ship worldwide (please see Shipping section).

Is Delivery Taxable ?
Delivery is a service that is available to our customers, but by no means required to place an order. As a service, we do not tax deliveries.

What Kind Of Timing Does Fabulous Baskets Need For Delivery ?

During Non-Holiday Times ?

During the calendar year, if we have your request in stock, we can usually accommodate orders received by 10:30 for same day delivery in Dade, possibly Broward. Palm Beach requires at least 24 hours notice.

If it is an item that is in stock and already made we still may be able to deliver your order if called in before 12:30

Please note that if it is a particularly busy day, we fulfill orders on a first-come-first-served basis. We will not promise basket delivery if we can not finish making your gift before 1:00

There are of course times when you totally forgot an occasion and need to get the basket to your client within a very short time frame. Please contact us to determine if we can find a courier to accommodate this request and at what price.

During Holiday Times ?

To accommodate all deliveries, we "zone" our shipments to maximize the number of deliveries our driver can make. This may mean that a delivery does not go out on a particular day. We give our drivers a "3-day window". That means that we guarantee delivery within the 3 day time frame. We make every attempt to get the delivery out on the first day you request, but may not get there until the 3rd. Please note, that for offices, this means "business" days.

Can I Specify a time for delivery ?

Regularly priced delivery charges are guaranteed between 9:00 and 5:00 to businesses or between 7:30 am to 9:00 pm for homes, hotels and hospitals.

Deliveries are made from Monday to Saturday. We are able to arrange some deliveries in December on Sundays.

Special delivery time requests can often be accommodated. If it is a school, bank etc. that is open only to a certain time, you need to specify that under "special delivery instructions" If no one is home to receive a basket during the day, again you must note that under "special delivery instructions". This is also true for deliveries before noon, or 2:30 or 4:00 (etc).

Please note however, that our drivers charge us extra for this service, since it may require them to alter their route, or to backtrack on their route. If they cannot accommodate the request, we will try to hire a different, reputable, courier at a higher price. We pass these extra charges on to you.

Are There Any Restrictions to Delivery ?

Yes there are a few.

We are unable to deliver to PO boxes

Some Schools will not accept deliveries to students and may not allow alcohol on premises.

Prisons will not accept deliveries to inmates.

Both the ports of Miami & Fort Lauderdale will not let a driver deliver directly to the cabin. It must be left with ship services and ship services charges an extra $5.00 (cash).

Some communities are gated and do not allow access nor will they accept deliveries on behalf of an individual when they are not home.

Hotel deliveries are left with the concierge of the hotel. The majority of the hotels will not put baskets in the room prior to check-in and often expect a gratuity.

Does Fabulous Baskets Have Any Other Specific Delivery Requirements ?

Over the years, we have learned that deliveries go smoother with some "ground" rules.

We require a correct, complete address, including Ave. vs. St..

We require a phone number to the person we are delivering the basket to

We require a phone number where we can contact you if there is a delivery problem (weekend or evening number, if the basket is not being delivered to an office).

We require a zip code

We require a signature from the person accepting the basket delivery.

Can We Leave The Basket At The Door?
We will not leave a basket delivery either unsigned or at the front door and unattended for several reasons:

Our baskets, though usually not requiring refrigeration, does require air-conditioning. Our drivers are required to drive with their AC on at all times.

Baskets left out, even if out of sight are subject to theft.

Baskets left out, are in danger of unwanted "pests" either invading the basket or destroying the basket

Baskets left outside can be tampered with by any passing stranger.

What Happens If No One Is Home Or A Business is Closed ?

If no one is home, we will try to deliver the basket to a neighbor, or the "gate" or anyone else who has access to an air conditioned room to store the basket and is willing to sign for the basket. If someone accepts the basket on their behalf, we will leave a message on the door of the recipient letting them know that a delivery was made for them and where it was left.

If there is no-one who will accept the delivery, we will try to contact the recipient to find out if they are near by or if we can leave the delivery with someone in particular. If we are able to reach them, and they are reasonably close by, we will deliver it as requested. If we are unable to reach them, we will leave a phone message (if possible) letting them know that we have a delivery and will await their instructions.

If there is no answer at the phone number we have, we will try to reach you by phone to check that we have the correct information or to await your instructions. If the new delivery instructions are close by, we will deliver as requested.

If we are unable to contact anyone, or if we were given and incomplete or incorrect address, the basket will be redelivered back to Fabulous Baskets and then when new instructions arrive, we will redeliver to the recipient.

Please note that, our drivers charge us "wait time", incorrect addresses (including Ave. instead of St. and incorrect zip codes) or if no one is home. They charge us to bring the basket back to Fabulous Baskets and again to redeliver. These charges are forwarded to you.

What If I Send More Than One Basket To The Same Address ?
Sending more than one basket to one address or office certainly cuts down on delivery time, however, our baskets tend to be fairly large and take up a lot of space in the drivers car, stopping the driver from doing several other deliveries. We found the only fair way to charge for this is to charge ½ of the delivery price for the second basket and each basket after that is $3.25

Shipping

Can You Ship Orders ?

Almost every one of our baskets can be packaged for shipping and sent out. We will be happy to do this for you at your request. See below for restrictions.

Can You Ship International Orders ?
We ship our packages worldwide.

Please note however, that certain countries decide to "hold" packages in customs for a very large fee and sometimes either never release it or open the basket up and take out what they want.

Please call for a quote and to let us help you determine if the package will arrive safely.

How Do You Ship Your Baskets?
We ship throughout the continental US via reputable shipping companies , usually UPS for ground shipments and Fed EX for air shipments (next day, 2 day or 3 day service). Occasionally, we will use US postal service

Generally, unless other wise specified, we may prepare our baskets a little more condensed than if being hand delivered locally or picked up. This helps save you some of the shipping costs. .
Unless otherwise requested, we ship all parcels by ground.

What Condition Does My Basket Arrive in ?
We take great care to make sure that baskets are packaged (sometimes double boxed) as safely as possible to ensure that the basket and its contents do not break and that there is little movement from when we designed them. However, after the box leaves our facilities, some items can shift a little in the basket, and occasionally a shipping company may drop a box or randomly decide to open it.

How Long Does It Take For The Shipment To Arrive
Transit time for a shipment varies depending on:
? where it is going (zip code/zone)
? how we are sending it (ground/1 day, 2 day, 3-day)
? time of year (December is high traffic time - deliveries take longer)
? what service is used ( UPS, Fed EX, USPS)
? Shipments originate in Florida and the farther away (California, New York) the longer the time to arrive.

All services count days as "Business Days", not including Saturdays, Sundays or holidays though Saturday deliveries are available through UPS and Fed Ex at an additional $10 fee.

USPS does not guarantee transit time, even with their Priority Service. While items generally arrive in 2 to 3 days, the USPS allows up to 14 days for delivery. The same is true with UPS and Fed Ex ground shipments. Transit times for these services are estimates and refunds for deliveries that do not arrive within 2-3 days will not be given.

UPS and Fed Ex guarantee that air service will arrive within the time frame requested. For example, If you need your basket to arrive the next day, and your request next day service, and if we have the item in stock and if we are able to make the basket before 2:00 PM, your basket will arrive at its' destination the next day.

Shipping Estimates (non peak shipping seasons) for Standard Ground Service:
1-3 business days South East USA
3-5 business days North East USA
3-6 business days Central USA
6-8 business days South West USA
7-10 business days North West USA
To view a more detailed map of estimated shipping days in transit, as prepared by UPS, click here.

Are There Any Restrictions On Shipping ?
Keeping in mind our rigorous requirements for quality control, and insistence that each basket arrives in perfect condition we have put some restriction on shipments:
? We do not send ground shipments of chocolate products during summer
? We do not send ground shipments of fresh fruit products
? We do not send out ground shipments of freshly baked products.
? Both Fed Ex and UPS store packages they pick up on Fridays, in their Miami warehouse, during the weekend. These warehouses are not air-conditioned. Fabulous Baskets has elected to hold on to those shipments in our own warehouse, until Mondays.
? We do not ship Balloons
? We do not ship fresh Flowers.
? We will not ship alcohol to minors
? Packages to out of town hospitals goes to “receiving” and may be several days before delivery to a patients’ room, long after the patient has left the hospital. We highly urge you
to send a get well basket to the house.

How Much Does It Cost To Ship My Basket ?
Shipping costs vary depending on size, weight, destination and type of service.
Ground service is usually calculated by (volume) weight, unless the package is oversized.
Air Service and oversized packages are calculated by size ( dimensional weight) and is much more costly than ground service.
Extra charges could include, pickup, Saturday Delivery, tracking, customs, extra insurance, etc.

Are Shipping Charges Taxable ?
Shipping is an additional service offered to the customer and as such is not taxable.

Can I Bill My Fed-Ex or UPS Account ?
We are happy to bill your Fed-Ex or UPS account. Please make sure to give this to us with your order to ensure that this happens.

Fabulous Baskets does charge a $10 packaging fee to cover the fees for the packaging materials, basket pickup, etc...

Can I Choose To Have Fabulous Baskets Package Our Basket ?
We will be happy to prepare your basket and package it for you to pick up, if this is a better option for you. As above, Fabulous Baskets does charge a packaging fee to cover the fees for the packaging materials. Please call 1 -888-BASKET9 to get a packaging quote.

Will I Receive A Confirmation /Tracking Number of My Shipment ?
We will be happy to provide you with the tracking number of your shipment if needed. Please call 1-888-BASKET9 and someone will call you back with that information.

Please be patient during peak shipping season. It may take a while to assign personnel to verify that information for you.

Ordering

How Can I Order A “Fabulous” Gift Basket ?
There are several ways you can place your order:
Phone us at: 888-BASKET9 ( 888-227-5389)
Fax us at: 305-278-2832
Visit us at: 13770 SW 145 Court. Miami, Florida 33186
Order on line at: www.fabulousbaskets.com

Can I place a phone order over the phone?
Our courteous, knowledgeable customer service team has over 15 years of gift basket experience.
Even if you are ordering on-line, or by fax, they will be happy to assist you in picking the perfect gift for the occasion and your budget.

The more information we have from you, the better, more unique a basket we can build.

Our phone is “manned” Monday to Friday from 9am(EST) to 5pm (EST)..

There is a good chance you will find someone here to help you before 9, after 6 and on Saturdays. Please feel free to try. You are also welcome to leave a message on the answering machine.

What if I need Several Baskets ?
If you are ordering more than one basket, we highly recommend that after you have determined the perfect gift selection, that you fax in your order, or at least the delivery addresses and phone numbers, or place your order on-line.

How do I Place An Order By Fax ?
If you have more than one order/basket to send, it may be easier for you to send it by fax.
Please send the following information as legibly as possible:

Your Name
Your Phone Number
Your Company Name (if applicable)
Name, Address with *suite number* *zip code* and *phone number* for each recipient.
If it is the same address for each recipient, just give the names and write:
“same address” for each basket recipient.
Basket and price chosen for each basket recipient
If it is the same basket for each recipient, just write at the beginning:
Basket # for each of the following
Message for each recipient
If it is the same basket for each recipient, just write at the beginning:
Following message for each of the following
Desired delivery date/window
Credit Card information ( number, expiration date, PID, Billing Address for card,
Name and Company Name as it reads on the card. )

How Do I Place An Order On-Line ?
We have tried to make your shopping experience as easy as possible.
Please let us know if you have any problems at all.

Simply choose from one of our several “Fabulous Baskets”
You can search either through the category buttons on the side or
You can use the search feature, either with a key word, or, if you know it, with the basket number.
Click “Buy”
Continue to place basket orders by clicking “Shopping”
When you are finished choosing baskets click “ Checkout”
Verify the items in your shopping cart.
If you choose to pickup your order, then click “Finished”
If you choose to send the basket to your recipient, choose the delivery option or shipping option for each and every basket.
Fill in the “Shipping Address box” for each basket (see shipping or delivery FAQs)
Fill in the “Card Message Box” for each basket (see Message FAQs)
Select Payment method (see Payment FAQs, below)
Click the “ Finalize Order “ button
Fill out the billing and credit card information (this is a secure page)
Click the “OK” button when completed.
Your order will be immediately sent to our store computer for processing

Please remember to leave us your phone numbers where we can reach you if we have any questions or conflicts.

I Am Getting An Error Message When I Try To Place An Order.

What Should I Do ?

Please call us at 1-888- Basket9 (888-227-5389).
There could be any number of reasons why you are receiving an error message, from missing fields, incorrect or conflicting information, a fickle Internet or computer or a fireball installed by your office. We will be happy to look into it and help you.

Payment

What Methods of Payment Does Fabulous Baskets Accept ?
We accept all major credit cards ( American Express, Visa, Master card, Diners and Discover). Please make sure to indicate all correct card information, including:
? 15-16 digit number
? Expiration date
? PID date (3 to four numbers on the front or back of card)
? Name of individual exactly as it reads on the credit card
? Name of Company (if applicable) exactly as it reads on the credit card
? Name of Issuing Bank of the credit card
? Billing Address of Credit Card
? Billing Phone Number of Credit Card

We also accept prepaid company checks or cash.

We are not able to accept COD check or cash orders
We are not able to accept personal checks.

Are Credit Card Transactions On FabulousBaskets.com Safe?
Absolutely ! Fabulous Baskets is committed to the safety and security of our patrons and assure you we take the utmost precautions to ensure the safety and security of your account.
We use a secure server ( SSL - Secure Sockets Layer) encryption technology. SSL protocol works in conjunction with your web browser to provide the most advanced security possible.

Why Would My Credit Card Be Declined If There Are Sufficient Funds In My Account ?
We are proud to be able to say that we have one of the lowest fraudulent transaction rates in the industry. One way to keep an eye on it, is to match your billing address you list on your order with the address that the credit card company has on file to send your statements. If the billing address differs from your bank’s records, you could be declined.

Do I Get A Copy of My Credit Card Receipt ?
Fabulous Baskets sends a copy of the credit card receipt to your billing address, soon after your credit card has been charged through.

Does Fabulous Baskets Include Credit Card/Ordering Information With Basket Order ?
Under no circumstances would we include a bill, order form, credit card receipt or packing lists, when sending the basket. This information is only sent, under separate cover, to the billing address of the credit card owner.

When Does Fabulous Baskets Charge My Credit Card ?
Fabulous Baskets charges your credit card the moment we “save” the product ordered, on your behalf.
During non-peak times, this is usually the day or day before.
During peak holiday times, this is usually soon after you place your order. This ensures that you
Receive the selection you want before it is sold out.
Please feel free to contact us at 1-888-BASKET9 (888-227-5389) with any further questions or concerns.

Customer Service

What Are Your Hours Of Operation ?
Friendly, reliable, courteous and knowledgeable Customer Service is available to assist you 5 days a week from 9:30 am (EST) to 5:00 pm (EST) from Monday to Friday and 10:00 am to 2:00 pm Saturdays in November & December only both on the phone or at our warehouse. We are often here much sooner and leave much later, and will be happy to help you at any time.

What Is Your Telephone Number & Address ?
Phone us at: 888-BASKET9 ( 888-227-5389)
Fax us at: 305-278-2832
Visit us at: 13770 SW 145 Court. Miami, Florida 33186
Order on line at: www.fabulousbaskets.com

What If I Am Unhappy With My Order ?
Fabulous Baskets stands for superior quality, superior service and superior customer service.
Our reputation and success has been built on this simple credo. If we can’t make you look like a hero, we fail in our job, and we can’t continue to grow.

With that in mind, we hate to make any mistakes and aim for a zero tolerance for errors.
We come pretty close !
However, rarely, it happens that we goof. Or one of our vendors messes up. Or one of our drivers makes an error.

If you don’t call us, we don’t know that you are unhappy and we can’t fix it, or make it right for you. If for any reason, you are not happy, please call us immediately so that we can do right by you, certainly to apologize to you and to your client, as well as either exchanging a basket, refunding a portion of your order, or refunding your total order, depending on the circumstances.
Please let us know how we can improve.

What Is Your Return And Cancellation Policy ?
Our number one priority is your satisfaction.

Returns
We will accept all returns when:
? Fabulous Baskets or one of its affiliates, makes one if its’ infrequent errors.
? The basket/gift is not a specially ordered item
? It comes back to us in the same condition that you Received it.
? Fabulous Baskets is notified within 48 hours of receipt of their basket

Fabulous Baskets will exchange your gift for an item of equal or greater value or issue you a credit. Please save all boxes, packing materials and maintain any product in air conditioning, your refrigerator or freezer, as appropriate.

Cancellations
We can’t imagine why you would want to cancel an order, but if you do, we will accept cancellations under the following circumstances:
? The Basket is not a specially designed basket/container
? Fabulous Baskets has not specially ordered, paid for and received items for your order.
? You have given us 48 hours cancellation on fresh product ( eg: cookie platters, fruit baskets)
? Fabulous Baskets has not already sent the gift out for shipping
? Fabulous Baskets has not already sent the gift out for delivery and it is perishable in nature
(eg : flowers, fruit, fresh baked cookies)

CUSTOMER SERVICE
FAQ (Frequently Asked Questions) & Misc. Information

About our Baskets
How Do I Find The Right Basket?
What If Fabulous Baskets Is Out Of An Item, Will We Substitute?
Can I Request A Custom Gift Basket?
What If I Want To Change A Few Items In A Basket?
When Does Fabulous Baskets Make Our Gift Baskets?

Product Information
What Size Are The Items In The Gift Baskets?
What Quality of Products Does Fabulous Baskets Use ?
Fruit
When Is It Appropriate To Order Fruit ?
What Fruit Goes In Your Baskets ?
Are There Any Ordering Restrictions?
Can We Ship Fruit ?
Kosher
Can Fabulous Baskets Accommodate Kosher Requests ?
What does Kosher Mean ?
When is it appropriate to send Kosher Baskets ?
Do I Have To Send Kosher Baskets To All Jewish People ?
Can I Send One Of The "Holiday" Baskets to Someone Who Does Not Keep Kosher?
What do you mean by Jewish Colors?
Is there anything else that is unusual about kosher laws?
Wine/Champagne
When is Champagne or wine an appropriate choice ?
Do I have to order specific baskets ?
What is the quality of your wine ?
My friend is a wine collector, do you have more expensive wines ?
Is there ever a time that is not appropriate to send Wine or Champagne ?
Baby Products
Do we have Baby Baskets ?
Why are your Baby Baskets so special ?
What goes into your Baby Baskets ?
Am I limited to sending baby items for newborns ?
Any restrictions on Baby Baskets ?

Bath Products
When is it appropriate to send a bath basket ?
With all the body and bath stores available, why would I buy from Fabulous Baskets?
What is in our bath baskets ?
How expensive are your bath baskets ?
Flowers
When is it appropriate to send flowers ?
Are there any ordering restrictions ?
What goes into a flower arrangement ?
What is the price of your arrangements ?
Do you have any other types of arrangements other than what is shown ?
Anything else I should know about flowers ?
Balloons
Does Fabulous Baskets Have Balloons?
Do you do Balloon Bouquets ?
Do you put balloons on all baskets ?
Is there any restrictions to ordering balloons ?

Can I Specify A Message When Ordering Online?

Pricing
Does The Quoted Price Include Delivery And Taxes ?
What Does It Mean When There Is More Than One Price For A Gift Basket ?
What Does It Mean When It Says "Starts At" ?
Does Fabulous Baskets Offer Discounts ?

Taxes

Delivery
Can Fabulous Baskets Deliver Baskets ?
Delivery Coverage
Is Delivery Taxable ?